Careers

Role – Property Manager

Type – Full time

Location: Henley on Thames

This key role in our busy estate management team is suitable for an enthusiastic, analytical and personable individual looking to continue build their career in estate management. Previous experience as a Property Manager in the Residential leasehold environment is essential but more important is a positive attitude, organised approach and people skills.

Please note, applicants will need to submit a covering letter/email with their CV. If this is missing, the application will not be followed up.

Who are we looking for?

In addition to that, we’d like to work with someone who is passionate about customer service, possesses a naturally positive attitude and is able to manage their time and work hard to get the job done. You must be able to manage key client relationships, understand and explain complex financial information and take ownership of your portfolio of estates.

What’s involved?

The role is a pivotal role within our company. You will be responsible for co-coordinating all of the resources (internal & external) to effectively manage a portfolio of residential estates and deliver outstanding service to our customers. The role has 3 key parts: controlling the financial aspects of an estate (preparing budgets, monitoring expenditure), implementing the planned & reactive maintenance programme and communicating with key stakeholders (chairing meetings and writing letters/reports).

Critical Success Requirements

These are the key competencies a successful candidate will demonstrate:

Financial & management competency– The ability to understand, analyse and interpret financial information (eg. budgets) using the Xero accounts system to ensure we are managing our clients’ service charge effectively and prudently against an estate’s current requirements (including legislative obligations) and future needs. Drafting budgets, monitoring expenditure and reporting to the Managing Director are key parts of an Estate Manager’s role.
Successful implementation: thorough & accountable– A desire and willingness to systematically and diligently do what needs to be done to ensure key milestones are achieved on time & on budget. To manage valuable assets effectively, everything must be in order and our obligations must be fulfilled. It is not just about ticking a list, you need to actively understand and control what needs to be done. Being accountable is about taking personal responsibility to deliver on your promises, reacting quickly when the situation demands and resolving issues to completion.
Customer service mentality & strong communication skills– We exist because of our customers. An Estate Manager is the custodian of our customer relationships. Our challenge is to earn our customers’ trust and confidence through our actions. A key part of this is the timely and accurate provision of information. Our correspondence needs to be first rate and you need to be able to chair large meetings, and if the occasion arises, resolve a dispute diplomatically.
Business maturity– The ability to think and act professionally. You must be able to gather information, interpret it and solve complex problems or make logical decisions which have the greatest positive impact. Once a decision has been made, you will have the ability to develop the plan to enact it and implement accordingly.

Skills & Experience Required

The successful candidate will present with the following:

• A good standard of education is essential
• Assoc IRPM or higher is essential
• Other property qualifications (eg. RICS) are desirable.

Experience

• 3 year+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management
• Experience of budget management, financial control and delivering cost-efficiency
• Knowledge of relevant legislation (eg. Landlord & Tenant Act, RICS Code etc)
• Detailed working knowledge of building management, systems maintenance and repair projects.
• Customer relationship management
• Experience of using the “Xero” accounts system and “Dwellant” property management system would be useful.

Salary Range and benefits:

• £35,000 – £42,000 + up to 15% performance bonus dependent on qualifications and experience
• Overtime paid for out of hours meetings
• Company electric car allowance of £500 per month and contribution to costs of installing an EV charger.

Salary dependent on experience and qualifications.

Office Hours
9.00 am to 5:30pm, Monday to Friday although we do offer flexible working to fit around family life although it is important to note that this role requires some additional hours to attend meetings as required

Please send your CV and either a covering letter/email highlighting your suitability for the role to william.beauchamp@commongroundestates.co.uk or call William for an informal chat on 01491 525940 (Strictly no agencies please).

Role – Property Administrator – Leasehold Sector

Type – Full time

Location: Henley on Thames

Salary: £24,000-£28,000

We are seeking a proactive and organised Property Administrator to support the efficient management of residential leasehold properties. This role is pivotal in ensuring that day-to-day administrative operations run smoothly, service charge demands are accurately issued, and leaseholder communications are managed professionally.

Key Responsibilities:

• Provide administrative support to the Property Management team in the delivery of leasehold property services.
• Act as a point of contact for leaseholders, residents, and contractors, ensuring professional and timely communication.
• Maintain and update property management systems and leaseholder records.
• Support the coordination of maintenance works, liaising with contractors and arranging site access where required.
• Handle incoming enquiries via email, phone, or post, escalating complex matters to the Property Manager.
• Assist in preparing reports, meeting packs, and minutes for Annual General Meetings (AGMs) and Residents’ Meetings.
• Ensure compliance with lease terms and statutory obligations, including Section 20 consultations and Health & Safety documentation.
• Process and track work orders, invoices, and insurance claims.
• Support the onboarding of new developments or management instructions as required.

Skills and Experience:

• Essential:
• Previous administrative experience.
• Strong organisational and multitasking skills with excellent attention to detail.
• Clear and confident communicator, both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with property management software.
• Ability to work independently and as part of a team.
• Desirable:
• Experience working with leaseholders and understanding of leasehold legislation.

What We Offer:

• A supportive and collaborative working environment.
• Opportunities for training and career progression within the leasehold property management field.
• Company bonus scheme linked to performance.
• Cycle to work scheme
• 25 days holiday entitlement plus bank holidays
• Quarterly £50 Amazon voucher

Please send your CV and either a covering letter/email highlighting your suitability for the role to william.beauchamp@commongroundestates.co.uk or call William for an informal chat on 01491 525940 (Strictly no agencies please).